Our refund and/or return policy, on non-promoted products, lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
If you notice that the delivery time has been exceeded, or that you have not received your package within a reasonable time, you have 15 days to file a complaint with our support. After this deadline, any refund or complaint will not be taken into account.
To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.
The return of certain types of goods is not permitted. Therefore, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Likewise, we do not accept intimate or sanitary products, dangerous materials or substances, nor flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.
Refunds (if applicable)
Delayed or Missing Refunds (if applicable)
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.
1-Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email at email@example.com.
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later, it is her that we will send the refund and she will therefore know that you have returned her gift.
We cannot be held liable to you or any third party upon delivery if the third party or external delivery service provider decides to deposit your package at a relay point. This reason will not be a valid reason for refund or sending a new product.